Return & Refund Policy

 Effective Date: March 22, 2026

At Bairiyawala (Sole Proprietorship), we deal in edible food products (dry fruits), and therefore follow strict hygiene and safety standards.

1 No Return Policy (General Rule)

• All products sold on our website are non-returnable and non-refundable.
• This is due to the perishable and consumable nature of dry fruits.

2 Exceptions (Valid Cases Only)

We only accept return/replacement requests in the following cases:

• ✔ Wrong product delivered
• ✔ Damaged product received
• ✔ Missing items in the order

3 Time Limit to Report Issue

• You must report the issue within 24 to 48 hours of delivery.
• Complaints after this period will not be accepted.

4 Proof Required (Mandatory)

To process your request, you must provide:

• Clear unboxing video (preferred) OR
• Photos showing:
  • Package condition
  • Product issue

5 Resolution Process

Once your request is verified:

• We may offer:
  • Replacement of product
  • OR refund (in rare approved cases)

6 Refund Process

• Refunds (if approved) will be processed within 5–7 working days.
• Refund will be credited to:
  • Original payment method
  • OR bank account (if applicable)

7 Cash on Delivery (COD) Orders

• Refunds for COD orders will be processed via bank transfer / UPI only.

8 Cancellation Policy

• Orders can only be cancelled before dispatch.
• Once shipped → no cancellation allowed.

9 Non-Eligible Cases